Returns policy for Programmes and Events

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Q. 1 What is Logophilia’s Cancellation policy for its Programmes and Events?

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Logophilia Programme registrations fee amounts are strictly NON-REFUNDABLE. In case you fail to attend the workshop or event that you have signed up for you may use your hall ticket to attend any one of the similar impending Logophilia workshop happening within 365 days from the date of payment. However, after 365 days this facility becomes null and void.

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Q. 2 How can I know more?

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In order to know about the status of your registration fee, contact us at +91 7800300018, between (10:00 to 17:00) Mon-Sat. You can also email us at core@logophilia.in.

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Q. 3 Can I use my programme fee to purchase other Logophilia Products?

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Technically, yes, as long as the maths works in your favour.

 

For e.g. If you have purchased a programme for INR 2500, you can exchange that for 5 copies of Logophilia books that cost INR 500 each. However, in case your programme fee is INR 2204, the maths may not work out in your favour so neatly. In which case, you may exchange it for Logophilia products that fit into the sum neatly, but Logophilia shall not refund any balance amount.

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Logophilia's Suggests → It’s best to study the programme that you have signed up for​.

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Return policy for Products

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Q. 4 What is Logophilia’s return policy for products?

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If you have received a damaged or defective product that we have acknowledged is defective, you can get a replacement within 15 days of delivery at no extra cost. The 15-Day Replacement Guarantee is applicable to all physical products sold on www.logophilia.in.

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While damaged or defective merchandise is covered under the 15-Day Replacement Guarantee, other Product-specific policies are as follows:

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Category | Defective or Damaged | Size & Fitting Reasons

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Merchandise | 15-Day Replacement | 15-Day Exchange (chargeable)

Workshops | Not applicable | Not applicable

Events | Not applicable | Not applicable

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Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:

• Damages due to misuse of product by the customer

• Any consumable item which has been used or installed

• Products with tampered or missing serial numbers - Clothing

• Any product that is returned without all original packaging and accessories, including the box, Logophilia's packaging if any, and all other items originally included with the product(s) delivered.

 

All physical products sold by Logophilia are covered by this guarantee. Replacement can be for the entire product or part(s) of the product subject to availability of the same in our store. In case the product is out of stock, delays will apply to this process.

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Q. 5 What is Logophilia’s return policy for clothing?

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In case you are not satisfied with clothing, or it does not fit well, you can return it under the 45-Day Exchange Policy. We can alternatively offer you a Logophilia Wallet Credit (store credit), which you can use to place a fresh order. To find out more, please write to us at enquiry@logophilia.in with the exact subject line → Enquiring for My Store Credit.

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Please ensure that clothes are not used (other than for trial), altered, washed, soiled or damaged in any way. Return all original tags and accessories. Branded packaging should be returned in its original condition.

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Q. 6 How do I return a defective or damaged product for a new replacement?

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Notify us of the damaged or defective product as soon as possible by writing to us at core@logophilia.in with the exact subject line → Enquiring for a Product Return. In line with our 15-Day Replacement Guarantee, you have 15 days from the date of delivery to return the product for a replacement.

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Please ensure that the product is returned in the original condition you had received it. 

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Q. 7 How do I cancel an order or registration?

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• You can cancel your order by calling us within 24 hours of placing your order. At the time of cancellation of your order, it is mandatory to have your bill/ bill no. otherwise, the provision of cancellation shall not be valid. Your entire order amount will be refunded.

• You cannot cancel a programme/event registration.

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Q. 8 How can I cancel some items in my order?

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You can cancel an item in your order by calling us within 24 hours of placing your order.

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In order to cancel an item in your order: - Contact us at +91 7800300018, between (10:00 to 17:00) Mon-Sat, or write to us at core@logophilia.in with the exact subject line → Enquiring for a Product Return - At the time of the cancellation of your order it is mandatory to have evidence of your purchase.

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Q.9 What happens to my money after I have cancelled my order?

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Once you request the cancellation of item(s) in your order, it will take us some time to process your cancellation and initiate a response. You will be notified of the same. If the refund mode is Logophilia Wallet, the refunded amount can be made available faster. However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Logophilia.

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Q. 10 What are the modes of refund available after cancellation?

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In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

 

There are two modes of refund: 

• Logophilia Wallet - If you choose this option, the amount will be added to your Logophilia Wallet in the store credit component. To find out more, please write to us at enquiry@logophilia.inwith the exact subject line → Enquiring for My Store Credit

• Back to Source - In this case, the money will be refunded to the payment mode/account that was originally used to make the transaction.
  
  Once you have requested the cancellation of item(s) in your order, Logophilia will complete the cancellation and initiate the refund, depending on your preference.

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